Amazon website update
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Amazon will begin to pay compensation directly to customers affected by dangerous products sold by independent sellers in its stores, as it faces increasing pressure on the safety of products on its website.
From September 1, the e-commerce company said it will Compensation for personal injury or property damage Claims of up to $1,000, which it says represent “over 80%” of cases.
It added that if the seller does not respond or reject a claim that we consider to be valid, Amazon may “step in to pay a higher amount of the claim.”
More than half of the products sold on Amazon now come from third-party sellers, rather than directly sold by Amazon itself.
Although this has led to more product choices, it also brings greater risks because these products are not reviewed by Amazon before they are sold.
Many of these sellers use Amazon’s logistics network to store, package, and deliver products to customers’ doorsteps. Sellers can also list their products on Amazon, but use other companies (such as FedEx or UPS) to handle the delivery.
Last month, Amazon Sued by the US Consumer Product Safety Commission, A federal agency, tried to force it to recall hundreds of thousands of products.
The US Consumer Product Safety Commission stated that Amazon must “take responsibility” for products that may cause a risk of “serious injury or death”. They include hair dryers that do not have adequate protection against electric shock, defective carbon monoxide detectors, and children’s bathrobes that do not meet flammability standards.
Amazon said it has removed most of the problematic products.
Amazon said that under its new regulations, claims will be analyzed by an “advanced fraud and abuse detection system with external independent insurance fraud experts.” It said that indiscreet claims will be rejected, saying its system will save sellers time and money in investigating claims on their own.
The company stated in a blog post: “By supporting customers and the products in our store, no matter who sells them, Amazon goes far beyond our legal obligations and what any other market service provider does today to protect customers. work.”
However, the change in policy is also accompanied by a change in the court’s attitude. Earlier this year, Amazon admitted that it could not guarantee the safety of products sold through its marketplace and told the Texas Supreme Court that it was “unrealistic” to inspect products handled in its logistics.
The case involved a 19-month-old child who was seriously injured after swallowing a lithium battery from a remote control sold by a Chinese seller on the platform. Amazon insists that it is the intermediary of the transaction and should not be held liable-the Supreme Court of Texas agreed with this position and held that Amazon is not liable.
However, in California, a judge ruled that Amazon was not good for Amazon in a precedent case, and Amazon may be potentially liable for third-party sales, just like brick-and-mortar retailers may bear.
A recent controversy ruled in favor of consumers involved a woman who was blinded by a wrong dog leash, and a woman suffered third-degree burns due to a defective laptop battery.
Amazon said that the policy change first affected the United States, but will soon expand to other countries.